We’re very sorry for your loss. To help us remove your loved one’s account from 0censor, we’ll need you to provide documentation to confirm you’re an immediate family member or executor of the account holder.
The fastest way for us to process your request is for you to provide a scan or photo of your loved one’s death certificate.
If you don’t have your loved one’s death certificate, you’ll need to provide proof of authority and proof that your loved one has passed away.
Please see the documents that we accept below.
Submit one document to provide proof of authority:
- Power of attorney.
- Birth certificate.
- Last will and testament.
- Estate letter.
Submit one document to provide proof that your loved one has passed away:
- Memorial card.
Note: the information on the documentation you provide must match the information on your loved one’s account. When submitting documentation, please cover up any personal information we don’t need to fulfill your request (example: Social Security number).
Once you have the required documentation, please send us a request.